Medical Administrative Assistant Study Guide

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Topical Breakdown

Use the following topical guide to help you prepare for the exam:

I.  Medical Terminology (17.5%)

• Use medical terminology to communicate with patients and physicians
• Recognize abbreviations and acronyms used to complete administrative duties
• Use word parts (i.e., prefixes, roots, suffixes) to define medical terminology

II.  Patient Scheduling (17.5%)

• Evaluate different types of patient scheduling
• Determine scheduling needs of the facility, as well as new and established patients
• Follow protocol for no-show, missed, cancelled, or follow-up appointments
• Arrange for diagnostic testing and procedures
• Confirm future appointments

III.  Patient Intake (17.5%)

• Confirm demographic information with patient
• Verify insurance information
• Ensure forms are updated or completed
• Prepare encounter form
• Prepare daily charts

IV.  Patient Education (10%)

• Explain the Patients’ Bill of Rights
• Explain the patients’ insurance responsibilities
• Explain pre- and post-instructions for testing and procedure

V.  Legal & Ethical Compliance (15%)

• Follow HIPAA guidelines
• Follow OSHA guidelines
• Follow the Center for Medicare/Medicaid Services (CMS) guidelines

VI.  Medical Office Policies & Procedures (15%)

• Perform office opening and closing procedures
• Greet patients upon arrival
• Apply telephone etiquette
• Create correspondences
• Demonstrate basic computer skills

VII.  Office Logistics (10%)

• File medical records
• Perform financial procedures
• Evaluate mail deliveries

 

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